Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help.

Returns

• You have days from the date of delivery to initiate a return.

• To be eligible for a return, your item must be unused, in the same condition as received, and in its original packaging.

• Certain items, such as [non-returnable items like gift cards, personal care products, etc.], are exempt from being returned.

• To start the return process, please contact our support team at [your email/contact details] with your order number and reason for return.

• Once your return is approved, we will provide further instructions.

Refunds

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed to your original method of payment within business days.

• Shipping fees are non-refundable.

• If you haven’t received a refund within the specified time, please check with your bank or payment provider before contacting us.

Exchanges

• We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at [your email/contact details].

Late or Missing Refunds

• If you haven’t received your refund yet, check your bank account and contact your credit card company, as it may take some time for your refund to be officially processed.

• If you’ve done all this and still have not received your refund, please contact us.

Shipping Returns

• You will be responsible for paying your own shipping costs for returning your item unless the return is due to our error.

• We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.